Customer help
CONTACT A2B
Need a hand? Whether you have a question before buying, need help with an order or something has not gone as expected, A2B is here to help.
Business & contact information
HOW TO REACH US
Email our team
For questions before buying, order enquiries and customer support. You can also use the contact form below.
WhatsApp customer support
Need a hand with a product or an order? Message our team on WhatsApp Business.
Messaging support hours (UK time)
Monday–Thursday: 9am–5pm
Friday: 9am–4pm
Saturday: 9am–12pm
Sunday: Closed
Drop us a message on WhatsApp on +44 7503 749127 at any time and we'll get back to you as soon as we're available. We're an online shop, so there's no walk-in store.
Business correspondence
A2B is a UK sole-trader business operated by Byron Dittmann, trading online as ShopWithA2B.
61 Bridge StreetKington
Herefordshire
HR5 3DJ
United Kingdom
Correspondence address only; not a walk-in retail shop, collection point or returns address. For returns or cancellations, please email returns@shopwitha2b.com with your order number. We will provide the appropriate return instructions. Our published correspondence address is not a returns address.
Get in touch
SEND US A MESSAGE
Tell us what you need help with. If it’s about an existing order, include the order number so we can find it quickly.
Quick answers
BEFORE YOU MESSAGE
Where is my order?
Once your order has been dispatched, use the tracking information we send you to follow its journey. If tracking has stopped updating or says delivered and you cannot find the parcel, contact A2B and we’ll help investigate.
How long does delivery take?
We aim to dispatch orders within 2 working days. Delivery timing then depends on the service selected and the item. Full details are available in our Delivery information.
How do returns work?
Start by checking our Returns & Refunds information . For most eligible online purchases, you’ll need to tell us you want to return the item within the applicable return period and follow the return instructions provided.
Where do I send a return?
For returns or cancellations, please email returns@shopwitha2b.com with your order number. We will provide the appropriate return instructions. Our published correspondence address is not a returns address.
Something arrived damaged or not as described. What should I do?
Contact us as soon as possible with your order number and what has happened. Faulty, damaged or incorrectly described goods are handled separately from an ordinary change-of-mind return.