RETURNS &
REFUNDS

RETURNS & REFUNDS

We want you to feel confident about what you’re buying from A2B. We take care to describe our products clearly, show their condition honestly and highlight relevant imperfections where we know about them.

Sometimes you may change your mind, and sometimes something may not be right. This policy explains what to do.

Nothing in this policy affects your statutory rights.

Changed Your Mind?

If you buy from A2B online, you normally have 14 days from the day you receive your order to tell us you wish to cancel. You then have a further 14 days from telling us to return the item.

To start a return, email:

returns@shopwitha2b.com

Please include your order number and the item you wish to return. We’ll provide the current return instructions and return address.

Please contact us before sending anything back. This allows us to provide the correct return information and identify your return when it arrives.

The business correspondence address shown elsewhere on ShopWithA2B.com is not our customer returns address.

Sending Your Return Back

For a change-of-mind return, you are responsible for arranging and paying for the return postage.

The cost of return postage depends on the parcel’s size and weight and the postal or courier service you choose. Please email returns@shopwitha2b.com for the correct UK return address and instructions before sending anything back.

We strongly recommend using a tracked service and keeping your tracking information and proof of postage until your return and refund are complete.

For higher-value items, we also recommend choosing appropriate insurance.

Please package your return securely and with reasonable care. Where applicable, please return the accessories, components and other items originally supplied with it.

Taking Care of Your Item

You’re welcome to inspect an item as you reasonably would in a shop — for example, trying on clothing to check the fit.

Please take reasonable care of it while deciding whether to keep it.

If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, and its value has been reduced as a result, we may make an appropriate deduction from your refund where permitted by law.

A2B does not charge an automatic restocking fee.

Pre-Owned & Vintage Finds

Some A2B products are pre-owned, vintage or one of a kind.

We encourage you to look carefully at the photographs, condition information, disclosed imperfections and product description before purchasing.

Signs of age or previous use that were clearly shown or described before purchase do not, by themselves, mean that an item is faulty.

If something is faulty, not as described or otherwise doesn’t meet the requirements of consumer law, your statutory rights remain unaffected.

Hygiene-Sensitive Products

Some products may be supplied sealed for health protection or hygiene reasons.

Where the legal hygiene exception applies, the right to return an item simply because you’ve changed your mind may be lost once that seal has been broken.

This does not affect your statutory rights if the product is faulty or not as described.

Made-to-Order Clothing & Printed Designs

Some clothing and printed designs are made to order after you buy. Where an item uses one of our standard designs and is not personalised or made to your own specification, your statutory cancellation rights apply in the same way as other online purchases.

To cancel or start a return, email returns@shopwitha2b.com with your order number.

Your rights where an item is faulty, damaged or not as described are not affected.

Something Isn’t Right?

If your item is faulty, arrives damaged or is materially different from its description, please contact us as soon as possible:

returns@shopwitha2b.com

Include your order number and tell us what’s happened. We may ask for photographs or other reasonable information so we can understand the problem.

Please contact us before paying to return a faulty, damaged or incorrectly described item.

Where a return is required, we’ll provide the appropriate instructions. If your item is faulty, damaged or not as described, we will cover the cost of returning it. Please contact us first and we’ll provide a prepaid returns label.

Your statutory rights for faulty or incorrectly described goods are separate from the change-of-mind process above and are not limited by this policy.

Refunds

Once your return arrives, we’ll inspect it and process any refund due.

For an eligible cancellation, refunds will be made without undue delay and within the applicable statutory timeframe.

Where required by law, your refund will include the price paid for the returned item and the cost of our standard delivery option.

If you chose a more expensive delivery service, we are not required to refund the additional cost above our standard delivery charge.

Refunds will be made to your original payment method, unless another method is expressly agreed with you.

Your bank or payment provider may take additional time to show the refund after we’ve processed it.

Exchanges

We don’t operate a standard exchange service.

A2B’s inventory is constantly changing and many of our finds are one of a kind. If you’ve changed your mind and would prefer something else, simply return the original item in accordance with this policy and place a new order.

This doesn’t affect any repair, replacement or other remedy you may have where an item is faulty or not as described.

Sale & Reduced Items

Buying something in a sale or at a reduced price does not remove your statutory rights.

If an item was reduced specifically because of an imperfection that we clearly disclosed before purchase, that particular imperfection does not by itself make the item faulty or not as described.

Returning Part of an Order

If you return only some items from an order, any refund of the original delivery charge will depend on the circumstances and your applicable consumer rights.

We won’t automatically refund delivery costs that would still have been payable for the items you’ve chosen to keep.

Need Help?

If you’re unsure about a return or something isn’t right with your order, contact:

returns@shopwitha2b.com

We’ll help you work out the appropriate next step.

For general customer support, contact support@shopwitha2b.com.

Written Correspondence

A2B / ShopWithA2B
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
United Kingdom

For written correspondence only. This is not a returns address. Please follow our Returns & Refunds process.

For written correspondence only. This is not our customer returns address.

Please obtain the current return instructions from A2B before sending any return.