Privacy policy

A MODERN DISCOVERY STORE | NEW. PRE-OWNED. UNEXPECTED. ALWAYS CHANGING.

PRIVACY POLICY

Trust matters to A2B. This policy explains what personal information we collect, why we use it, who we may share it with and the choices and rights available to you.

We only want to use personal information where we have a proper reason to do so, and we aim to be clear about what happens to it.

This policy applies when you use ShopWithA2B.com, buy from A2B, contact us or interact with the services connected to our online store.

1. Who We Are

A2B is an independent UK retailer operated by Byron Dittmann, a sole trader trading as A2B. ShopWithA2B.com is A2B's online store.

For data-protection purposes, Byron Dittmann trading as A2B is responsible for the personal information covered by this policy.

Business correspondence address

Byron Dittmann trading as A2B
5 Moorlands Park
Ashby Road
Sinope
Coalville
Leicestershire
LE67 3BD
United Kingdom

Privacy enquiries: support@shopwitha2b.com

2. Information We May Collect

Depending on how you interact with A2B, we may collect information such as:

Identity and contact information - for example your name, delivery address, billing address, email address and telephone number.

Order and transaction information - products purchased, order history, payment status, refunds, returns and delivery information.

Payment information - payments are processed through the payment services available through our store. A2B does not need to store complete payment-card details where these are handled securely by the relevant payment provider.

Account and preference information - information you provide through a customer account, saved products, wishlist or similar feature where enabled.

Communications - messages, enquiries, customer-service conversations, return requests and information you choose to provide when contacting us.

Reviews and user-submitted content - such as a review, display name, photographs or other information you choose to submit.

Website and device information - information about how our website is accessed and used, which may include device, browser, IP address, pages viewed, interactions and similar technical information.

Marketing preferences - including whether you have chosen to receive A2B marketing and your email engagement or unsubscribe preferences.

3. How We Use Your Information

We may use personal information to:

process, manage and deliver your orders;
take and verify payments;
provide tracking and delivery support;
handle returns, refunds and customer-service enquiries;
manage customer accounts and saved preferences where enabled;
prevent fraud and protect our customers, website and business;
maintain records and meet legal, accounting and tax obligations;
operate, secure, analyse and improve ShopWithA2B.com;
understand how customers use the store;
manage reviews and customer-submitted content; and
send marketing where we are permitted to do so.

We do not sell your personal information to advertisers.

4. Our Legal Reasons for Using Information

UK data-protection law requires us to have a lawful basis for processing personal information. The basis we rely on depends on what we are doing.

We may process information because it is necessary to perform a contract with you or take steps at your request before entering one - for example processing and delivering an order.

We may process information because we have a legal obligation - for example keeping records required for tax, accounting or regulatory purposes.

We may rely on our legitimate interests where appropriate - for example protecting A2B from fraud, securing the website, improving our service or managing reasonable business records - provided those interests are not overridden by your rights.

Where required, we rely on your consent, including for certain marketing or non-essential tracking technologies.

You can withdraw consent where applicable.

5. Email Marketing & A2B Updates

Joining A2B's email list is separate from simply buying something from us.

Where consent or another lawful basis is required, we will only send marketing in accordance with the applicable rules. You can unsubscribe from marketing emails at any time using the unsubscribe option in the message or by contacting us.

Unsubscribing from marketing does not stop essential service communications about an order, delivery, return, account or other transaction with A2B.

We currently use Klaviyo to support our email marketing and customer communications.

6. Cookies, Analytics & Similar Technologies

ShopWithA2B.com may use cookies and similar technologies that are necessary for the website to work and, subject to the appropriate choices or consent, technologies used for analytics, measurement and marketing.

Our current website technology may include services such as Google Analytics, Google Search Console and Meta measurement tools.

Non-essential technologies will be managed through the site's cookie and consent controls where required.

Please see our separate Cookie Policy for more information about the technologies we use and the choices available to you.

7. Reviews

A2B may invite customers to leave reviews or submit related content.

We currently use Judge.me to support customer reviews. Information you choose to submit may include your name or display name, review text, photographs or other content.

Please avoid including information in a public review that you do not want other people to see.

8. Who We May Share Information With

We only share personal information where there is a proper reason to do so.

Depending on the service involved, this may include:

Shopify and ecommerce technology providers that operate or support our online store;
payment providers;
delivery and logistics providers;
Klaviyo and other customer-communication or email services;
Judge.me and review services;
Google, Meta and other analytics or measurement providers where enabled and permitted;
website, hosting, security, IT and professional service providers;
accountants, legal or tax advisers where necessary; and
regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required.

Providers may process information on our behalf or, in some circumstances, for their own purposes under their own privacy responsibilities.

9. International Data Transfers

Some of the technology providers used by A2B may process or store personal information outside the UK.

Where UK data-protection law requires safeguards for an international transfer, we expect the relevant lawful transfer mechanism or other permitted protection to be used.

The exact locations and safeguards can depend on the provider and service in use at the time.

10. How Long We Keep Information

We do not keep personal information for longer than we reasonably need it.

How long information is retained depends on why we collected it, whether it is needed to provide a service or manage an ongoing relationship, whether we need it for fraud prevention or dispute handling, and any legal, tax, accounting or regulatory retention requirements.

When information is no longer reasonably required, it will be deleted, anonymised or otherwise handled appropriately.

11. Keeping Information Secure

We take reasonable organisational and technical steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online system can be guaranteed completely secure, but we expect the services and providers used by A2B to apply appropriate security measures for the information they process.

12. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

ask for access to your personal information;
ask us to correct inaccurate information;
ask us to delete information in certain circumstances;
ask us to restrict certain processing;
object to certain processing;
receive certain information in a portable format; and
withdraw consent where processing is based on consent.

These rights are not absolute in every situation and legal exceptions may apply.

To make a privacy request, contact support@shopwitha2b.com. We may need to verify your identity before acting on a request.

13. Complaints About Your Personal Information

If you have a concern about how A2B has used your personal information, please contact us first so we have the opportunity to look into it.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO). Information about making a complaint is available through the ICO's official website.

14. Links & Third-Party Services

Our website may contain links to websites or services operated by other organisations.

Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information when you leave ShopWithA2B.com or use a third-party service.

15. Changes to This Privacy Policy

We may update this Privacy Policy as A2B, our technology or applicable law changes.

The latest version will be published on ShopWithA2B.com with its updated date. Where a change is particularly significant, we may provide additional notice where appropriate.