DELIVERY

DELIVERY & SHIPPING

We want delivery from ShopWithA2B to be simple, clear and easy to follow. Orders are sent using an appropriate tracked delivery service, and we’ll provide tracking information so you can follow their journey.

This policy explains our UK delivery charges, dispatch times and what to do if something does not arrive as expected.

WHERE WE DELIVER

ShopWithA2B currently delivers throughout the UK.

Some oversized, bulky or heavy items may need a specialist delivery service. A2B will arrange this when required without an additional delivery surcharge.

DELIVERY CHARGES

Standard delivery costs £4.99.

Free Standard delivery is available on qualifying orders of £40 or more.

Free Standard UK delivery applies to orders where the goods total is £40 or more after any discounts are applied. The delivery charge itself is not included in the total.

The same Standard delivery charges apply to oversized, bulky and heavy items.

STANDARD DELIVERY

We aim to dispatch Standard orders within 2 working days. Working days are Monday to Friday and exclude UK bank and public holidays.

Orders placed at weekends or on bank or public holidays will begin processing from the next working day.

Standard orders are sent using an appropriate tracked UK delivery service. Depending on the parcel and destination, we may use Evri, InPost, Royal Mail or another suitable tracked carrier.

Most Standard deliveries are expected to arrive within approximately 3–5 working days after dispatch.

Some made-to-order or longer-lead items are sent using an economy tracked service and usually arrive within 4–7 working days of order. Where this applies, it is shown on the product page.

Christmas ordering: please order made-to-order or longer-lead items by 12 December, and items we dispatch from our own stock by 21 December (our last dispatch day before Christmas). We can't guarantee delivery dates, so please order early.

TRACKING YOUR ORDER

Orders are sent using a tracked delivery service.

Once your order has been dispatched, we’ll provide the available tracking reference or tracking information so you can follow its progress.

ShopWithA2B selects the delivery service we believe is appropriate for the parcel, destination and item. We do not guarantee that a particular carrier will be used.

DELIVERY TIMES

Delivery times are estimates rather than guarantees and may occasionally be affected by carrier delays, destination, weekends, bank holidays or circumstances outside our control.

If you need an item by a particular date, please contact support@shopwitha2b.com before ordering and we will let you know what may be possible.

HIGHER-VALUE ORDERS

Some higher-value orders may require additional delivery or security measures.

This may include a signature on delivery or another appropriate tracked service.

These measures are there to help protect both you and ShopWithA2B and do not change your statutory rights.

OVERSIZED, BULKY OR HEAVY ITEMS

Some products need a specialist delivery service because of their size, weight or shape.

If specialist delivery is needed, A2B absorbs any additional carrier costs rather than charging a bulky-item surcharge.

You do not need to calculate the parcel weight or dimensions yourself.

IF YOUR DELIVERY IS DELAYED

Tracking updates can occasionally take longer than expected, particularly during busy periods or where a carrier experiences disruption.

If your order appears unusually delayed, please contact us and we’ll help investigate it.

You do not need to chase the delivery company yourself unless we specifically ask you to provide information.

IF TRACKING SAYS DELIVERED BUT YOU CANNOT FIND IT

First, please check around your property, with other members of your household and with any safe place or neighbour shown in the tracking information.

If you still cannot locate the parcel, contact:

support@shopwitha2b.com

Please include your order number and any relevant tracking information. We’ll review the delivery details and, where appropriate, raise the matter with the carrier.

LOST OR DAMAGED IN TRANSIT

If your parcel is lost in transit or arrives with transit damage, please contact us as soon as possible.

If an item has arrived damaged, we may ask you to keep the packaging and provide photographs so we can understand what has happened and deal with the carrier where necessary.

Your statutory rights are not affected.

DELIVERY ADDRESS

Please check your delivery address carefully before completing your order.

If you notice an error, contact us as quickly as possible. If the order has not yet been dispatched, we’ll try to help.

Once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.

INTERNATIONAL DELIVERY

ShopWithA2B currently delivers within the United Kingdom only. International delivery is not available.

NEED HELP?

If you have a question about delivery, tracking or a parcel that has not arrived as expected, contact:

support@shopwitha2b.com

Phone / WhatsApp: +44 7503 749127

We’ll help you work out the appropriate next step.

WRITTEN CORRESPONDENCE

ShopWithA2B

61 Bridge Street

For written correspondence only. This is not a returns address. Please follow our Returns & Refunds process.

Kington

Herefordshire

HR5 3DJ

United Kingdom

For written correspondence only. This is not a delivery or customer returns address.