Shipping policy
DELIVERY & SHIPPING
We want delivery from A2B to be simple, clear and easy to follow. Every standard order is sent using a tracked delivery service, and we will provide tracking information so you can follow its journey.
This policy explains our UK delivery charges, dispatch times and what to do if something does not arrive as expected.
Our standard UK delivery is £4.99 on orders under £40 and FREE on orders of £40 or more.
Where We Deliver
A2B currently delivers throughout the UK.
Some oversized, bulky or heavy items may require a different delivery service and may carry an additional delivery charge. Where this applies, the delivery cost will be made clear before you place your order.
Delivery Charges
For standard UK orders:
- Orders under £40 - £4.99 tracked delivery
- Orders of £40 or more - FREE tracked delivery
The £40 free-delivery threshold applies to the value of the goods in your order.
Oversized, bulky or heavy items may be excluded from standard free delivery where a specialist or higher-cost delivery service is required. Any applicable delivery charge will be shown before you complete your purchase.
Dispatch Times
We aim to dispatch orders within 2 working days.
Working days are Monday to Friday and exclude UK bank and public holidays.
Orders placed at weekends or on bank/public holidays will begin processing from the next working day.
Tracking Your Order
Every standard customer order is sent using a tracked delivery service.
Once your order has been dispatched, we will provide the available tracking reference or tracking information so you can follow its progress.
A2B selects the delivery service we believe is appropriate for the parcel, destination and item. We do not guarantee that a particular carrier will be used.
Delivery Times
Delivery time after dispatch will depend on the service used and the destination.
Any delivery estimate is an estimate unless we have expressly agreed a specific delivery date with you.
We will always aim to get your order to you as quickly and safely as reasonably possible.
Higher-Value Orders
Some higher-value orders may require additional delivery or security measures.
This may include a signature on delivery or another appropriate tracked service.
These measures are there to help protect both you and A2B and do not change your statutory rights.
Oversized, Bulky or Heavy Items
Some products need a specialist delivery service because of their size, weight or shape.
Where an additional delivery charge applies, it will be clearly shown before you place your order.
We will not ask you to calculate weight or parcel dimensions yourself - the relevant delivery information will be provided through the product or checkout process.
If Your Delivery Is Delayed
Tracking updates can occasionally take longer than expected, particularly during busy periods or where a carrier experiences disruption.
If your order appears unusually delayed, please contact us and we will help investigate it.
You do not need to chase the delivery company yourself unless we specifically ask you to provide information.
If Tracking Says Delivered but You Cannot Find It
First, please check around your property, with other members of your household and with any safe place or neighbour shown in the tracking information.
If you still cannot locate the parcel, contact us at:
Please include your order number and any relevant tracking information. We will review the delivery details and, where appropriate, raise the matter with the carrier.
Lost or Damaged in Transit
If your parcel is lost in transit or arrives with transit damage, please contact us as soon as possible.
If an item has arrived damaged, we may ask you to keep the packaging and provide photographs so we can understand what has happened and deal with the carrier where necessary.
Your statutory rights are not affected.
Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error, contact us as quickly as possible. If the order has not yet been dispatched, we will try to help.
Once an order has been dispatched, we may not be able to change the delivery address or redirect the parcel.
Need Help?
If you have a question about delivery, tracking or a parcel that has not arrived as expected, contact:
We'll help you work out the next step.
International Delivery
International delivery may be available by prior arrangement.
If you would like a delivery quote to an international destination, please email us at support@shopwitha2b.com before placing your order. Please include the item you are interested in and your delivery destination so we can provide an accurate quote.