Frequently asked questions

A2B is an independent UK retailer and modern discovery store. We bring together new, pre-owned, vintage and unexpected finds in one constantly changing place.

That’s part of the fun. Our stock can move across fashion, accessories, home, collectibles, technology and other interesting finds. Some products are replenishable; others may appear once and never return.

Because discovery is part of A2B. We don’t want every visit to look exactly like the last one. When we uncover something worth offering, it can become part of the store—and when a one-off is gone, we may not find another.

No. A2B sells a mixture of new and pre-owned products. The product page will tell you the condition of the item you’re looking at.

Look for the condition information on the product page. For pre-owned finds, we aim to show relevant imperfections clearly rather than hide them. You can also read our Product Condition & Transparency Guide.

If we know about an imperfection that matters, we’ll tell you and, where useful, show it in the photography. We want you to understand the item before you decide to buy it.

Where relevant, the product page will explain what is included. If an expected accessory or component is missing and we know about it, we aim to make that clear.

Where functional testing is meaningful, the product page may show the item’s testing status and any relevant testing notes. Not every type of product needs functional testing.

For individual pre-owned and one-of-a-kind finds, our aim is to show the product truthfully and use additional product photography where condition or imperfections need to be seen. Product presentation may vary for new or replenishable stock.

You’ll receive an order acknowledgement after placing your order. This confirms we’ve received it. Your order is accepted when we confirm acceptance or dispatch the goods.

Contact us as soon as possible and we’ll try to stop it. If it has already been dispatched, use our Returns & Refunds process instead.

It should be rare, but changing inventory can occasionally create a stock error or we may identify a problem with an item before dispatch. If we cannot fulfil it, we’ll refund the affected item or order rather than automatically substitute something else.

Standard tracked delivery is £4.99 for orders under £40 and free for orders of £40 or more. Express delivery is available for £6.99. Some oversized, bulky or heavy items may have a different charge, which will be shown before you place your order.

Yes. Standard customer orders are sent using a tracked delivery service and we’ll provide the available tracking information after dispatch.

We aim to dispatch within 2 working days. Working days are Monday to Friday, excluding UK bank and public holidays.

Yes. Our standard delivery policy covers the UK. Please see our Shipping Policy for full details.

Some larger or heavier finds may need a different delivery service and an additional delivery charge. Where that applies, we’ll make the charge clear before you place your order.

Contact support@shopwitha2b.com. Where appropriate, A2B will investigate with the delivery provider rather than sending you off to chase the carrier yourself.

For most online purchases, you normally have 14 days from receiving your order to tell us you want to cancel, followed by a further 14 days to return it. Some legal exceptions apply. See our Returns & Refunds Policy for the full details.

For an ordinary change-of-mind return, you arrange and pay the return postage. We strongly recommend a tracked service and keeping your proof of postage and tracking information.

Email returns@shopwitha2b.com before sending anything. We’ll provide the current return instructions and return address.

We don’t operate a standard exchange service. A lot of A2B stock is changing or one of a kind, so the simplest route is usually to return the original item where eligible and place a new order.

Contact us as soon as possible. Faulty, damaged or incorrectly described goods are handled separately from an ordinary change-of-mind return, and your statutory rights remain unaffected.

For general help, orders, products, tracking and delivery, email support@shopwitha2b.com. For returns and refunds, email returns@shopwitha2b.com.

We aim to respond within 2 working days. Working days are Monday to Friday, excluding UK bank and public holidays.

Absolutely. If something isn’t clear, ask us. We’d rather help you understand a find before you buy than leave you guessing.